Thursday, September 29, 2011

Schedule of Events

We've been conducting an increasing number of training seminars and webinars recently, most notably the "Enabling CSR Success" series of webinars in partnership with the Hanover Insurance Group. Click here to see our list of upcoming events.

This series of webinars was designed espeically for both Commercial Lines and Personal Lines CSRs of agencies representing the Hanover Insurance Group, although all insurance professionals should find them helpful and beneficial.

Session 1, Take Back Your Time!, was held on Friday, September 23rd (1:00 p.m. for CL CSRs and 2:30 p.m. for PL CSRs).  Session 2, E & O: Avoiding a Bad Situation, will be held on Wednesday, October 19th (1:00 p.m. for CL CSRs and 2:30 p.m. for PL CSRs). Session 3, Striking a Delicate Balance: Managing Customer, Agency, and Carrier Interests will be held on Thursday, November 17th (1:00 p.m. for CL CSRs and 2:30 p.m. for PL CSRs).

If your insurance agency represents the Hanover Insurance Group, and you'd like to receive an invitation to any of these webinars, or more information, just email us at